Privacy Policy
Last updated: April 2026
1. Who We Are
Quick Maid Spotless ("we", "our", "us") is a professional home cleaning service operating in KwaZulu-Natal, South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Contact: quickmaidspotless@gmail.com
2. Information We Collect
When you book a service or sign up for a subscription, we collect:
- Full name, email address, and phone number
- Service address and city
- Booking preferences and special requests
- Payment reference numbers (we do not store card details)
- Referral codes and account credits
3. How We Use Your Information
Your information is used to:
- Process and manage your bookings and subscriptions
- Send booking confirmations and service reminders
- Process payments via Paystack
- Manage referral rewards and account credits
- Improve our services and communicate important updates
4. Payment Processing
Payments are processed securely by Paystack. We do not store your card details on our servers. All transactions are encrypted and handled in compliance with PCI-DSS standards.
5. Sharing Your Information
We do not sell or share your personal information with third parties, except:
- Payment processors (Paystack) to complete transactions
- Our cleaning staff, limited to the information needed to complete your service
- When required by law or legal process
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights (POPIA)
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at quickmaidspotless@gmail.com.
8. Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience and understand how visitors use our platform. No personally identifiable information is shared with analytics providers.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: